We’ve all seen it: endless status updates, repeated check-ins, duplicate emails — just to make sure “everyone’s on the same page.”
But overcommunication often points to a deeper issue:
A lack of streamlined, shared visibility.
When teams don’t have consistent access to real-time updates — or when information lives across multiple disconnected systems — people compensate by repeating themselves.
They CC everyone. They forward call notes. They Slack and email the same message.
And ironically, clarity gets lost in the noise.
What the numbers show:
- 📉 A Gartner study found that 47% of knowledge workers say excessive communication drains their productivity.
- 🔄 In one of our recent client engagements (a national services firm), internal message volume dropped by 28% after unifying their communication and task-routing processes.
Field Insight:
In a growing tech firm we advised, the support and success teams were logging customer calls in different systems. When a client issue escalated, it took multiple emails — and often a follow-up call — just to track what was already said.
We helped them integrate their phone system with a shared internal CRM.
Suddenly, everyone could see the history of the conversation in one place.
- Average ticket resolution time dropped by 22%
- The team eliminated their weekly sync meeting because it was no longer necessary
They weren’t “overcommunicating” anymore — they were aligned.
What to Remember:
When people repeat information, they’re trying to create shared clarity — because the system isn’t doing it for them.
If you’re hearing the same updates over and over again, it may be time to rethink how information flows in your organization.
For that reason, our consultants are available for a diagnostic session.
Reach out to schedule a no-obligation consultation at telephonica.ca.
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