Telephonica Windows App – Privacy Policy
Last updated: March 26, 2026
Telephonica Inc. (“Telephonica”, “we”, “us”) provides the Telephonica Windows application (the “App”) for commercial customers and authorized business users.
1. Summary
- We do not sell your personal information.
- The App is intended for business use.
- The App may process account, device, and communications-related information needed to provide calling, messaging, voicemail, presence, and related business communication features.
- Microphone access is used for voice calling.
- Camera access may be used for video calling, where enabled.
- Certain settings, logs, and communication history may be stored locally on the Windows device to support app functionality.
2. Information We Process
Depending on how the App is configured and used, the App may process:
- account and configuration information, such as user ID, extension, organization, or domain
- microphone audio for voice calls
- camera input for video calls, where enabled
- contact or directory information made available to the App
- call history, message history, and app settings
- technical diagnostics, crash logs, and connectivity information
- files or attachments that a user chooses to send through supported features
3. How We Use Information
We use information processed by the App to:
- authenticate and configure the service
- provide calling, messaging, voicemail, presence, and related communication features
- maintain service security and reliability
- troubleshoot problems and provide support
- comply with legal obligations
4. Sharing
We do not sell personal information.
We may share limited information only as necessary to operate the service, support customers, comply with law, or protect the security and integrity of the service.
5. Local Storage
The App may store certain information locally on the Windows device, including configuration settings, cached data, communication history, and diagnostic logs.
6. Permissions
- Microphone: used for voice calls
- Camera: may be used for video calls, where enabled
- Files: accessed only when a user selects files for supported features
- Contacts/Directories: used only to support communication-related functions where available
7. Retention and Security
We retain information only as long as reasonably necessary for service operation, support, security, and legal compliance. We use reasonable technical and organizational measures to protect information processed by the App and related services.
8. Business Use
The App is intended for authorized users of business customers and is not directed to children.
9. Contact
If you have questions about this Privacy Policy, contact:
Telephonica Inc.
Email: support@telephonica.ca
Website: https://telephonica.ca
