How Many Business Calls Are Lost to Poor Mobile Call Management?
Most professionals use their personal phones for business, but few do it effectively. Learn a simple 3-step strategy to manage calls professionally, without stress. 1. Use a Dedicated Business Call ...
Why Inbound Call Management is a Hidden Engine of Customer Loyalty?
For many businesses, the inbound call is the first human moment between customer and company — and it can make or break the relationship. In fact, according to Salesforce, 74% of customers say ...
Are fragmented communication tools quietly draining your team’s focus?
Every workplace has its productivity killers. But one of the most underestimated? Context switching between communication tools. It starts with a missed call. Then a forwarded voicemail. A Slack message. ...
Why Regular Telephone Audits Are a Strategic Necessity for Growing Businesses?
In a rapidly evolving business environment, phone communication remains a critical operational pillar — especially for companies with over 50 employees. For operations and sales leaders, ensuring that telephone systems ...
The Importance of Telephone Service Continuity During a Crisis
Business continuity depends on reliable communication — especially during a crisis. Whether due to natural disasters, cyber incidents, or health emergencies, uninterrupted telephone service is essential for keeping teams connected, ...
Why Regular Phone System Audits Matter?
✅ Key Benefits for Businesses with 50+ Employees Cut unnecessary costs → Spot unused lines, redundant services, or outdated plans. → Reallocate savings toward growth or innovation. Boost operational efficiency ...
Telephony as a Growth Driver in Personalized Marketing
In today’s competitive market, personalized customer experiences are no longer optional — they’re expected. For operations and sales directors, modern telephony has become a powerful asset for driving targeted, effective ...
Master Digital Communication with Telephonica
Digitalisation has transformed how businesses interact with customers. Local companies must now adopt smart communication tools — and Telephonica.ca is the partner to do it right. 🔹 Real-World Example A regional home services ...
8 Essentials for Next-Level Customer Service
🔹 1. Make Customer Focus a Core Value Happy customers start with a customer-first culture. 91% of consumers say service quality affects loyalty. ➡️ Placez vos clients au centre. 91 ...
Enterprise Telephony in 2025: Are You Ready for the 5 Tech Shifts Redefining Communications?
Telephony is no longer just a way to talk — it’s a strategic asset in today’s hybrid, data-driven business environment. These five trends are already transforming how companies communicate and operate. 1. ...
