The Moment Customers Switch Languages… and Support Breaks
A client serving a mixed audience English + Arabic + French, noticed a pattern that was quietly killing conversions: The conversation starts fine The customer switches language mid-chat or mid-call ...
The “Voicemail Graveyard” Problem: A 2026 Playbook to Stop Losing Leads (with AI + Smart Routing)
It usually happens in one brutal, quiet moment: A customer calls. It rings. It goes to voicemail. They hang up… and message a competitor. Most businesses don’t lose leads because they ...
When Customers Switch Languages Mid-Chat: The Real Test of “AI Support”
— Telephonica’s AI Customer Service Agent keeps conversations flowing, without breaking context. It starts like a normal support message: “Hi, I need help with my order.” Then, two messages later: “Bonjour, ...
